Case Management Redesign

RMHS is working to answer all questions as quickly as possible.

Due to recent changes to Colorado’s Home and Community Based (HCBS) case management system, we are experiencing a higher volume of calls and longer wait times. We apologize for any inconvenience this may have caused. The State of Colorado’s Department of Health Care Policy and Financing (HCPF) has acknowledged the challenges of the CMRD process in a letter to members and reaffirms their commitment to addressing these issues. 

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At RMHS, our priority focus is providing you with the support you need in a timely manner. If you have questions about your home and community-based case management services and have had trouble connecting with someone in our call center, you can submit your inquiry via our online form and someone will connect with you.