Colorado Case Management Changes

About Case Management Redesign

RMHS is working to answer all questions as quickly as possible.

Due to recent changes to Colorado’s Home and Community Based (HCBS) case management system, we are experiencing a higher volume of calls and longer wait times. We apologize for any inconvenience this may have caused. The State of Colorado’s Department of Health Care Policy and Financing (HCPF) has acknowledged the challenges of the CMRD process in a letter to members and reaffirms their commitment to addressing these issues.

At RMHS, our priority focus is providing you with the support you need in a timely manner. If you have questions about your home and community-based case management services and have had trouble connecting with someone in our call center, you can submit your inquiry via our online form and someone will connect with you.

If you are a provider looking for information on how to submit referrals please visit our provider webpage here.

Frequently Asked Questions

Questions About Case Management Redesign

What is Case Management Redesign

Case Management Redesign is the state’s plan to make it easier for people in Colorado to get the help they need and make it simpler to find the right services.

On November 1, 2023, RMHS became the agency in charge of providing case management for people in Denver and Adams Counties, and Developmental Pathways is in charge of serving people in Douglas, Arapahoe, and Elbert Counties. Map of Case Management Agencies

What does this change mean for me? Which agency is my Case Management Agency?

The first step is to determine which county you live in.

If you live in Douglas, Arapahoe, or Elbert Counties, your case management services automatically switched to Developmental Pathways on November 1st, and they assigned a new case manager to help you.

If you live in Denver or Adams Counties, RMHS is your case management agency.

How do I learn more about the changes taking place to the HCBS case management system in Colorado?

To learn more about case management redesign and see common questions, answers, and more, visit Case Management Redesign | Colorado Department of Health Care Policy & Financing or

How to Contact RMHS

I have questions about my options and my services through RMHS. Who should I contact?

RMHS will help you every step of the way by providing you with information and resources.

If you have questions or want to talk about your options, you can:

1. Contact your case manager

2. Email

3. Submit questions through our online form

How can I find out who my case manager is?

To find out who your case manager is, you can:

1. Email

2. Fill out our online form

3. Call (844) 790-7647

Our team will make sure you are connected with your case manager.

How do I contact my case manager?

If you know who your case manager is, there are several ways to contact them: 

1. Download this list of Case Manager Contact Information and use the phone number or email listed to contact your case manager.

2. Call the RMHS main line (303-636-5600) and use the phone directory to find and contact your case manager.

3. Email and we will connect you with your case manager.

If you do not know who your case manager is:

See the question above for information about identifying your case manager.

I have not heard back from my case manager. How do I get an update?
Please email or fill out our online form and we will connect you with your case manager.
How can I check my enrollment status?

If you know who your case manager is:

Please reach out to your case manager directly.

If you do not know who your case manager is:

Please review the questions above to begin the process of determining your case manager.

Once you have been connected with your case manager, they can provide you with information about your enrollment status.

Click here to view an Archive of Case Management Redesign Information