Contact Rocky Mountain Human Services
Due to recent changes to Colorado’s Home and Community Based (HCBS) case management system, we are experiencing a higher volume of calls and longer wait times. We apologize for any inconvenience this may have caused. Our priority focus is providing you with the support you need in a timely manner. If you have questions about your home and community-based case management services and have had trouble connecting with someone in our call center, you can submit your inquiry via our online form and someone will connect with you.
RMHS Contact Center: (844) 790-7647
For immediate case manager assistance
RMHS Main Line: (303) 636-5600
For general questions
TDD: (303) 636 – 5602
For Hearing Impaired
Contact Center
Phone: 844-790-RMHS (7647)
Email: CMAQuestions@rmhumanservices.org
The contact center is staffed with knowledgeable staff members who can answer questions and resolve specific issues that are often answered by case managers. These issues include enrollment status, prior authorization, providers and service plan. The contact center is helpful for both people in case management services and providers.
The Contact Center is staffed from 8:00 a.m. to 5:00 p.m., Monday though Friday (except holidays). After hours, there is a voice message system to leave a request for a call back which will happen during the next day’s business hours.
Frequently Asked Questions
How can I find out who my case manager is?
You may have recently received a letter in the mail from RMHS, that letter will have your case manager and their contact information on it. If you didn’t receive a letter in the mail from RMHS, you can email CMRDquestions@rmhumanservices.org and we will connect you with your case manager.
How can I check my enrollment status?
If you know who your case manager is, please reach out to your case manager directly. If you don’t know the phone number for your case manager, here are a few ways to access it:
1. View the contact lists below under, "Case Manager Phone Numbers".
2. Call the RMHS main line and use the phone directory to get to your case manager. That number is 303-636-5600.
3. Email the CMRDquestions@rmhumanservices.org and we will connect you with your case manager
I have not heard from my case manager; how do I get an update?
Please email the CMRDquestions@rmhumanservices.org and we will connect you with your case manager.
Case Manager Phone Numbers
Listed below are contact information for specific case managers at RMHS. Please select your program below to access your case manager's information.
Can't find the correct contact here? Call our main line at (303) 636-5600 or our case managment team at (844) 790-7647.
General RMHS Contact info:
Headquarters Address:
9900 East Iliff Avenue
Denver, CO 80231
Main Phone: 303-636-5600
This line is answered during office hours, 8 a.m. to 5 p.m., Monday through Friday.
Fax: 303-636-5603
You can contact us via e-mail at: questions@rmhumanservices.org
Compliance Hotline: 303-636-5810 or toll free at 1-800-682-1240
To report compliance issues including concerns related to fraud, waste or abuse, please call our Compliance Hotline You may leave an anonymous message at either number.