Contact

RMHS Contact Center:

 

It can be difficult and confusing to know where to go for help with the services offered at RMHS. In response to this, RMHS opened a new contact center on November 1, 2021. The contact center is staffed with knowledgeable staff members who can answer questions and resolve specific issues that are often answered by case managers. These issues include enrollment status, prior authorization, providers and service plan. The contact center is helpful for both people in services and providers who work with the Single-Entry Point and Service Coordination through the Community Center Board. The Contact Center is staffed from 8:00 a.m. to 5:00 pm, Monday though Friday (except holidays). After hours, there is a voice message system to leave a request for a call back which will happen during the next day’s business hours.

 

If you need to contact someone at RMHS please call: Phone: 844-790-RMHS (7647).  You can also connect with someone via email: SEPquestions@rmhumanservices.org

 

Headquarters Address:

9900 East Iliff Avenue

Denver, CO 80231

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Main Phone: 303-636-5600

This line is answered during office hours, 8 a.m. to 5 p.m., Monday through Friday.

  

TDD: (303) 636-5602

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Fax: 303-636-5603

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You can contact us via e-mail at: questions@rmhumanservices.org

 

Media Relations: Alicia Caldwell, acaldwell@rmhumanservices.org or 303-434-8148

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Compliance Hotline: 303-636-5810 or toll free at 1-800-682-1240

To report compliance issues including concerns related to fraud, waste or abuse, please call our Compliance Hotline You may leave an anonymous message at either number.

 

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