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Happy Two-Year Anniversary to the Single Entry Point


It has been two years since the Single Entry Point (SEP) program joined the Rocky Mountain Human Services community, and during that time, we have made tremendous impacts, growing and serving those in Colorado with long-term care needs. It has been our sincere honor.

At its core, the SEP program connects children and adults with long-term care needs with the support and resources they need to continue living safely and comfortably at home or preferred care setting instead of in a hospital or nursing facility. These long-term care needs can range from children with life-limiting illnesses, elderly, blind and disabled adults, individuals in need of mental health supports, and people with brain and spinal cord injuries.

The SEP program serves individuals in the Denver metro area, which includes Adams, Arapahoe, Denver, Douglas, and Elbert counties.

Rocky Mountain Human Services (RMHS) was awarded the state contract on July 1, 2020, right in the middle of the COVID-19 pandemic. And although we were working in unprecedented times, operating the SEP program during the pandemic provided a unique opportunity to build and strengthen our relationships with providers, staff, and people in services, and ultimately reshape how we support individuals living with long-term care needs.

Here are a few SEP highlights and accomplishments over the past year.

  • Proudly served over 14,000 people who reached out to RMHS through our Intake and Referral department.

  • Provided ongoing case management to over 12,500 people through various programs, simplifying access to useful services and supports in their communities.

  • Continued partnerships with stakeholders, building new connections and strengthening existing ones.

  • Launched a contact center where knowledgeable staff are available five days a week to answer questions and assist people who receive services.

  • Made significant improvements to the referral process so that people who reach out are connected to services more quickly and easily.

  • Increased outreach to individuals receiving services through SEP to provide them with additional resources, information, and support.

  • Partnered with Health Care Policy and Financing and other stakeholders to expand and rename the Spinal Cord Injury waiver. The expanded waiver, which is now called the Complementary and Integrative Health Waiver, will be offered statewide, open to new diagnoses, and offer additional services.

  • Increased our partnerships in the community and started pilot programs to better serve people who are experiencing homelessness.

  • Engaged and actively participating in changes that affect the Long-Term Services and Supports (LTSS) system.

  • Actively participated in the soft launch of the new state-operated Care and Case Management system.

For two years, our dedicated SEP employees have helped thousands across Colorado get the long-term care they need to live the lives that they envision for themselves. We are so thankful for the work they do and for the opportunity to continue serving Coloradans through the SEP program for years to come.

To learn more about the SEP program visit www.rmhumanservices.org/sep.

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