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Provider Information for Colorado's Changing Case Management System

RMHS knows that long-term care providers need information in a timely manner.
 

To expedite the information you need, please send a secure email to CMAquestions@rmhumanservices.org

 

Include the following information in your email: 

1.    The specific Information you need (PAR, Service Plan etc.) 

2.    The Member’s name, DOB, and Medicaid ID 

3.    If you need information for multiple Members, please list them in one communication 

 

RMHS has assigned a centralized team of case managers to research your request. Please note that we are experiencing a high volume of requests. It may take up to a week to respond. 

 

If your request is truly urgent, please contact tarnold@rmhumanservices.org.

What Providers Need to Know

 

Changes have been made to the HCBS case management system in Colorado, and RMHS wants to make the process easy for our providers. As of November 1, RMHS is the case management agency (CMA) for Denver and Adams Counties, and Developmental Pathways is the CMA for Arapahoe, Douglas, and Elbert Counties.

 

RMHS is available to answer any questions you might have, but for now, here’s what you should know:

 

Where to Send Referrals

As of November 1, RMHS is the CMA for individuals living in Denver and Adams Counties. Developmental Pathways is the CMA for Arapahoe, Douglas, and Elbert Counties.

 

When submitting referrals, the appropriate CMA is determined by where the individual is at the time of the assessment.

For example, If you are supporting an individual who resides in Arapahoe County but is hospitalized in Denver, your referral should come to RMHS. If you are supporting an individual who was discharged from a hospital in Denver but is back at home in Arapahoe County, the referral goes to Developmental Pathways.

 

How to Submit Referrals to RMHS

 

Referrals can be made online using the button below. To submit Critical Incident Reports, please email: incidentreports@rmhumanservices.org.To discuss prior authorizations, speak to a case manager, or for general questions, call the RMHS Contact Center at (844) 790-7647.

How to Submit Referrals to Developmental Pathways

For more information related to Colorado case management changes, please visit our webpage here.

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