Important Information for
Long-Term Care Providers
RMHS knows that long-term care providers need information in a timely manner.
To expedite the information you need, please send a secure email to CMAquestions@rmhumanservices.org
Include the following information in your email:
1. The specific Information you need (PAR, Service Plan etc.)
2. The Member’s name, DOB, and Medicaid ID
3. If you need information for multiple Members, please list them in one communication
RMHS has assigned a centralized team of case managers to research your request. Please note that we are experiencing a high volume of requests. It may take up to a week to respond.
If your request is truly urgent, please contact tarnold@rmhumanservices.org.
Changes to Colorado's HCBS Case Management System
Changes have been made to the HCBS case management system in Colorado, and RMHS wants to make the process easy for our providers. Here’s what you should know:
1. Choosing the Right CMA for Referrals
RMHS is the CMA for individuals living in Denver and Adams Counties. Developmental Pathways is the CMA for individuals in Arapahoe, Douglas, and Elbert Counties.
When submitting referrals, the appropriate CMA is determined based on where the individual is at the time of the assessment.
For example, if you are supporting an individual who resides in Arapahoe County but is hospitalized in Denver, your referral should come to RMHS. If you are supporting an individual who was discharged from a hospital in Denver but is back at home in Arapahoe County, the referral goes to Developmental Pathways.
2. How to Submit Referrals to RMHS
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To make a referral online, visit: RMHS Referrals (appianportals.com)
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To submit Critical Incident Reports, email: incidentreports@rmhumanservices.org
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To discuss prior authorizations, speak to a case manager, or for general questions, call the RMHS Contact Center at (844) 790-7647
3. How to Submit Referrals to Developmental Pathways
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303-858-2260
RMHS values our partnerships with you. If you have questions or need support through the referral process, please don’t hesitate to reach out.
Webinars for PASAs and Non-IDD providers
RMHS recently hosted two town hall webinars to provide more information about RMHS, our case management services, post-pandemic operational requirements, how to access case management support, and the best ways to get up-to-date PAR information.
Recordings of the webinars are available here: